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Shipping Policy

You can trust that your order will be quickly processed and safely delivered.  We make every effort to ship your order as soon as we receive it.  Orders placed before Noon (12pm), CST Monday - Friday, are generally processed within one business day.  Orders placed after 12pm CST will be processed the following business day. This means if you place an order on 10am on Monday, it will process by close of business Tuesday, and will ship by Wednesday.   In some instances (e.g. due to a heavy weekend backlog) we might take two business days to process your order.  If there's a problem with your order, or an item is out of stock or on back order, we will notify you as soon as possible and inquire how you would like to proceed.

If you need an item by a certain day, simply say so in the notes section of your order and we'll do everything we can to accommodate.  We'll adjust shipping costs accordingly if we can deliver the item when requested.  If you have a limit on the shipping cost, please mention this as well.

To calculate your shipping costs, simply add the items you want to your order basket and click on View Cart.  At the bottom of your basket you will find a box to enter your
shipment’s destination zip code and then click on "Get Rates".  This will calculate your shipping based on the zip code you entered.  Please note: some items also have a handling fee that is included with the total.  The handling fee is included to cover boxing, packaging, and labeling your item for delivery.  Handling fees vary by product and generally do not exceed $5.00.

Once your order is processed and shipped, you will receive an e-mail with your order information and tracking number.  Simply click on the tracking number to be directed to the carriers tracking page.  Most orders are shipped via UPS or FedEx, which allows you to go online and view where your package is in transit and also gives you an estimated delivery day.  Orders shipped to a PO Box will automatically be sent via USPS, as UPS or FedEx will not deliver to a PO Box.

If you select UPS Ground OR FedEx, you will need to allow 3 - 6 business days (M-F) for delivery.  WEEKENDS do NOT count in calculating the number of days a shipment takes.  If you need to next-day ship an item and want it delivered on a Saturday, please give us a call to discuss options.

In order to receive your delivery, someone will need to sign for it.  The shipper will attempt delivery three times and in the event that no one is there, will place a post-it on your door or place of delivery.  If no one is available to sign for the package, then it's best to immediately call after the first delivery attempt and request to pick up the item at your local delivery center or make arrangements for someone to sign for it.  Many times you can leave a note on the door instructing the delivery personnel to leave it with a neighbor (and have them sign for it).  Be sure to call the shipping company to inquire if this is possible.  Otherwise, after the third delivery attempt the item will generally be available for pickup at the local shipping center for five business days.

We ship products anywhere in the United States generally via UPS or FedEx.  Occasionally we will change your selection of shipping provider in order to get your order out ASAP.

Please contact us about international orders.  We will provide you with a quote and then require a money order in US dollars before shipment.

IMPORTANT NOTICE:
We ONLY ship to an address listed with your credit card company.  If we are NOT shipping to your billing address please be sure to contact your credit card company and have them add an alternate shipping address.  Failure to add an alternate shipping address with your credit card company will cause your order to be delayed.


Want to complain about shipping costs?

“Why does shipping cost so much? Why is shipping so expensive?  I’m not paying that to ship something!  That’s a ridiculous price to pay to ship a little box! Good bye.”  These are actual customer quotes in response to shipping costs.  I don’t know if Amazon and their “free shipping” deals have made people come to expect low/no cost shipping, or if an older generation is thinking about the US postal service days when you’d pay $3-5.00 to ship a small package (this of course is when stamps were also 15 cents).

First, you’re kidding me!?  Are you freaking serious?  You’re complaining about a shipping cost of $11.25 for a package that is trackable the entire time it’s headed to you?  Plus, you’re getting out of paying tax if your ordering out of state.  Think about it:  we’re taking an item you’d like, we’re taking it off the shelf, wrapping it up and packaging it in a box, taping it up, and labeling it with your address.  This is all before it heads  out the door.  Then, a carrier swings by, picks up the package, scans the item into their tracking system and takes it to their local distribution site.  From there, it’s routed onto another truck (generally destined to the airport), loaded on a plane, flown approximately half way across the US, de-boarded,  loaded onto another truck, driven to the local distribution center, put on a local delivery truck, and delivered (in person no doubt) to your DOORSTEP!

You don’t even have to get in your car to pick it up!  You can sit on your romp, order online, and have the item show up at your door, hand delivered.  You can watch the progress of the package each day if you want.  All you have to do is turn your door knob and open your door just wide enough to grab that box.  A pair of scissors or a knife will get you to your item.  All this, and you think $11.25 is excessive?  Have you thought about the man power to package your item, the fuel costs for the drivers to pickup and deliver your item, or the jet fuel costs to fly your item across the US?   Actually, it seems like a pretty good deal when you consider some of these factors.

You think we’re marking it up and making more money off you?  Well, our shipping rates are quoted in real time directly from the shipper.  That’s right – we take what you’re ordering, we figure out the weight, pass that to the shipper along with your zip code, and they pass back a real time quote of what it costs to ship the item.  It’s pretty slick if you ask me.  Sometimes they even under estimate the cost and you end up paying LESS than what we do to ship your item!

You want us to ship USPS instead?  Have you used them lately?  Have you used them on a daily basis?  They lose things, they are not efficient, and while they may be a few dollars less, they do NOT track your item (other than telling you it’s left their sorting facility).  We choose NOT to use USPS because then you’d complain about not being able to track your package.  If you don’t receive it, then they recommend waiting 30 days until they’re sure it doesn’t just show up before you can claim a loss.  I like the USPS, they’re great at delivering LETTERS, or an occasional birthday package to your sister that moved out of state.  They are not a great option for companies shipping items on a daily basis.  If you use a PO Box, then we’ll kindly use the USPS because we have no other option.

The next time you want to complain about shipping costs – think through what you’re complaining about.  You’re actually getting a better deal than what you think.  Your item is taking a long trip, and considering you’d pay at least $200.00 to fly here and retrieve it (not to mention your time), $11.25 isn’t that bad.

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